Training departments in retail and manufacturing
Our experts are ready to help you find the perfect solution whether it’s hallmarking, analytical testing or valuations,
Building product knowledge, compliance confidence, and technical capability across teams
Retailers and manufacturers operate in increasingly complex environments shaped by product safety regulation, consumer scrutiny, and global supply chains. Training departments play a critical role in ensuring teams have the knowledge, competence, and confidence to meet regulatory obligations, protect brand reputation, and deliver safe, compliant products.
For over 250 years, Birmingham Assay Office has supported industry through independent expertise in hallmarking, product safety, materials analysis, authentication, and valuation. Today, we work with retail and manufacturing training teams to deliver credible, practical training and technical support aligned to real-world regulatory and commercial requirements.
Your challenges...
Training departments face growing pressure to:
- Ensure staff understand product safety and compliance obligations
- Keep pace with changing UK and international regulations
- Train teams across multiple sites, roles, and skill levels
- Reduce compliance risk caused by inconsistent knowledge
- Support quality, sourcing, and production teams with technical insight
- Protect brand reputation through better-informed decision-making
- Demonstrate ongoing competence and due diligence
Effective training must be practical, credible, and aligned to operational reality.
How Birmingham Assay Office supports you...
Product Safety & Regulatory Training
- Training on UK REACH, GPSR, and product safety legislation
- Understanding restricted substances and material risks
- Guidance on documentation, due diligence, and compliance responsibilities
Helping teams understand not just what the rules are, but how they apply in practice.
Materials, Hallmarking & Technical Knowledge
- Education on precious metals, alloys, and material composition
- Understanding hallmarking law and consumer protection
- Insight into common quality and compliance failures
Supporting informed decisions across design, sourcing, and production.
Diamond & Gemstone Education and Training
- Structured training on diamonds and coloured gemstones, including identification, grading principles, and terminology
- Understanding the 4Cs, treatments, synthetics, and simulants
- Guidance on gemstone disclosures, misdescription risks, and consumer protection
- Practical insight for retail, manufacturing, and QA teams handling gemstone-set products
Our diamond and gemstone courses are designed to build confidence, accuracy, and compliance awareness across buying, sales, quality, and training teams.
Authentication, Valuation & Market Integrity
- Training on identifying counterfeit or misdescribed goods
- Understanding market value, condition, and wear
- Supporting retail confidence and fraud prevention
Helping teams protect both consumers and brand value.
Practical Workshops & Bespoke Programmes
- Tailored training for retail staff, buyers, QA teams, and manufacturers
- Workshops using real-world examples and case studies
- Sessions delivered on-site or at Birmingham Assay Office facilities
Designed to be engaging, relevant, and immediately applicable.
Ongoing Support & Knowledge Refresh
- Refresher training as regulations or product ranges change
- Technical guidance to support internal training teams
- Alignment with Birmingham Assay Office testing, certification, and analytical services
Supporting continuous improvement and long-term compliance.
Get in Touch
If you lead a training department within retail or manufacturing, Birmingham Assay Office can support you with independent training, technical expertise, and regulatory insight to strengthen compliance, quality, and brand protection.
to discuss training programmes and technical support for your teams.
Why choose Birmingham Assay Office?
- Heritage Authority – Over 250 years of trusted technical expertise
- Independent & Impartial – No commercial bias or retail interest
- Regulatory Expertise – Deep understanding of UK and international requirements
- Industry-Focused – Experience supporting retail and manufacturing environments
“Birmingham Assay Office’s training gave our teams real confidence in product safety and compliance. Their independent authority and practical approach made a measurable difference.“
Representative from
Global Jewellery Retailer
Contact us
Birmingham Assay office
0121 820 0773
Address
1 Moreton St, Birmingham, B1 3AX